TO MAKE SURE YOU GET TO THE RIGHT PEOPLE:

For Order, Product Availability and General Questions:

Your Local Reliable Sales and Customer Service Teams are listed HERE.

For Technical Support & Product Application Questions:

Reliable Technical Services at technicalservices@reliablesprinkler.com or 1-800-557-2726

Meet the Reliable Technical Services Team:

  • Over 300 Years Combined Fire Protection Industry Experience.
  • Fifteen Graduate, Undergraduate, or Associates Degrees.
  • Twelve Additional Professional Certifications.

Cary Webber, Director, has forty years of experience in the fire protection industry, having held positions as designer, estimator, project manager, service manager and inspections manager. Cary joined Reliable in 2012 as a Technical Services Manager for the West Coast region and was promoted to Director of Technical Services in 2017. He holds a Bachelor of Arts degree in Business Administration from the University of Washington and an Associate in Applied Science degree in Mechanical Engineering Technology from Spokane Community College. He has been NICET certified as a Level IV Senior Engineering Technician (SET) in automatic sprinkler system layout, and is an NFPA Certified Fire Protection Specialist (CFPS). Cary currently sits on the NFSA Engineering and Standards, NFPA 25, and NFPA 11 committees.

James (Jim) Mikkila, Manager, has been actively involved in the fire protection industry for over forty years, with experience in both the fire sprinkler and fire alarm industries.  Jim’s career started in 1978 working as a Contract Representative for Automatic Sprinkler Corporation of America estimating and selling fire sprinkler systems. He later moved to the manufacturing side as a Product Manager, working with the R&D group to introduce and market new products for fire sprinkler systems. In 1993, Jim began working for System Sensor as National Sales Manager for their line of fire sprinkler monitoring devices and later became Director of Sales East for the Security Business Unit. Jim has been with Reliable since 2006, and holds an undergraduate degree from Ohio University in Business Administration and an MBA from Baldwin-Wallace College.

Alan Larson, Manager, has more than thirty years of experience in fire protection, including with Reliable since 2008. He has familiarity with contracting, fire protection engineering, design and manufacturing. Alan served as a member of the NFPA Committee on Residential Systems from 2005 to 2008.  He graduated from Ferris State University in 1984 with a degree in Architectural Technology. Alan is a NICET Level III Certified Engineering Technician (CET) in automatic sprinkler system layout and an NFPA Certified Fire Protection Specialist (CFPS).

George Nicola, Manager, has over thirty-three years in the fire protection industry including design, sales, and management experience. George was previously licensed as a Fire Protection Contractor in the state of Florida and has been with Reliable since 2011. He is a current member of the Florida Fire Sprinkler Association Board of Directors. George holds a Bachelor of Science in Business Administration from Youngstown State University and an MBA from the State University of New York at Buffalo. He is also an NFPA Certified Fire Protection Specialist (CFPS).

Scott Hanson, Manager, has over thirty years in the fire protection industry and has been with Reliable since early 2012. Scott worked over twenty-five years in fire sprinkler contracting in both the Pacific Northwest and upper Midwestern regions of the United States. Prior to his sprinkler career he was a licensed journeyman plumber. Scott has a Bachelor Science degree in Business Administration and is NICET certified as a Level IV Senior Engineering Technician (SET) in automatic sprinkler system layout.

Brandon Telford, Manager, has been with Reliable since 2015, and has over twenty years of fire protection industry experience. Brandon started his career working nine years in the Mid-Atlantic region followed by three years working on Department of State and Department of Defense projects in Albania and Qatar. Before joining Reliable he worked six years as a sales territory manager for a fire protection products manufacturer. Brandon holds Associates in Applied Science degrees in both Fire Protection Engineering Technology and Safety Management from Delaware Technical Community College. He is an NFPA Certified Fire Protection Specialist (CFPS), and has achieved NICET certification as a Level III Certified Engineering Technician (CET) in automatic sprinkler system layout.

Antonio Luis, Manager, is a chemical engineer with seventeen years of experience focused on the fundamental approach to process safety and fire protection for chemical and petrochemical industry, building, refinery, and offshore projects. Antonio has performed technical safety engineering and fire protection system design for customers such as Valero, Pemex, Petrobras, ExxonMobil, BP, BASF, Petrokemya, Chevron, and Tokyo Gas in the United States, Mexico and overseas. He holds degrees in Chemical Engineering and Mechanical Engineering Project Management from the Universidad Nacional Autónoma de México, Mexico City.  Antonio started with Reliable in 2017.

Guy Watson, Director, International, is based in the UK and has over twenty-five years of experience in the fire protection industry. Guy began his career as a Service Engineer, and progressed to the position of Senior Risk Engineering consultant for global clients, inspecting sprinkler systems worldwide and advising on how to best protect business and property. He holds a Certificate Membership of the Institute of Risk Managers and Graduate Membership of the Institute of Fire Engineers and is an LPC qualified sprinkler system designer. Guy started with Reliable in 2017.

Greg Wilson, Manager, International, resides in New South Wales, Australia, and has over thirty-three years of experience in the fire protection industry. Greg has held the positions of Sales Manager, Project Manager, and Systems Designer, and since 2015 represents Reliable in the Asia Pacific region. He holds a Mechanical Engineer diploma from St. George Institute of TAFE and a Certificate in Contract Administration from the Building Industry Specialist Contractors Organization. Greg is a member of the Australian Standard 2118 4/8/9 Committee and the New Zealand NZS 4541 Fire Sprinkler Standard Committee.

David L. Asplund, P.E. (Ret.), Manager, is a forty-one-year veteran of the fire protection industry and has been employed by Reliable since 1996. David has held several positions including Regional Salesman, Regional Sales Manager and Director of Technical Services. Prior to his career at Reliable, David spent nineteen years as a fire sprinkler contractor for various companies in the western United States. David has a Bachelor of Science degree in Mechanical Engineering from the University of Colorado and is a licensed Fire Protection Engineer (retired) in the states of Colorado, Oregon & Washington. He has been NICET certified as a Level III Certified Engineering Technician (CET) in automatic sprinkler system layout, and is a full member of the Society of Fire Protection Engineers.